Mental health - severe and complex (young people)

What is available?

Primary Health Tasmania has commissioned a range of providers to deliver tailored clinical case management and psychological interventions for young people across Tasmania presenting with, or at risk of, severe and complex mental illness. These services can be provided through community-based outreach as well as office-based delivery.

Providers deliver psychological assessment and intervention individually, to families, and in groups, consistent with best-practice youth mental health approaches.

The commissioned services provide clinical case management to:

  • improve assessment and diagnostic clarification
  • assist in identifying and accessing necessary services
  • provide educational support to other service providers
  • improve access to psychiatry services when required.

Primary Health Tasmania has also commissioned psychosocial support services, which may be suitable for young clients with severe mental health conditions. Click here to find out more.

Who is eligible?

Young people aged 12-25 presenting with, or at risk of, severe and complex mental illness.

Clients who are better suited to other community mental health services, such as Child and Adolescent Mental Health Services or Adult Community Mental Health Services, headspace or short-term psychological intervention services, are not eligible for this service.

Where is it available?

This service is available to eligible young people across the state, with service hubs located in: 

  • South: Hobart (Life Without Barriers)
  • North: Launceston (Cornerstone Youth Services)
  • North west: Devonport and Burnie (Cornerstone Youth Services)

Not all services are physically delivered in every local community, but eligible people in the areas indicated have access to the services either face-to-face or through other means such as phone support. Speak to the service providers (below) for more information.

Who can make a referral?

Self-referral, referral from families and carers, GPs and other health services, schools and community services. A mental health care plan is not required, but developing one is encouraged in consultation with the client’s primary carer and specialist provider (GP and/or psychiatrist). 

The referral process may require consultation with other services such as headspace or the Tasmanian Government’s Community Mental Health Services to ensure young people access the most suitable service.

What is the IAR level of care? (information for health professionals)

This is an Initial Assessment and Referral (IAR) Level of Care 3 (moderate intensity) and 4 (high intensity) service. More information about IAR is available here.  

How much does it cost?

This service is free to eligible people, where service capacity exists. 

I need help now. Where should I go?

Please note: Primary Health Tasmania does not deliver health services or crisis/emergency support. 

Your regular doctor should always be your first point of call if you need medical or mental health care.

  • In an emergency, call Triple 0 (000) for Ambulance, Fire or Police
  • For information about health services open at night, public holidays and weekends, go to: or call healthdirect Australia on 1800 022 222.

The following helplines are also available for urgent assistance:

  • Access Mental Health (Tasmanian Government) 1800 332 388
  • Lifeline Crisis Help 13 11 14
  • Kids Helpline 1800 551 800
  • Drug and Alcohol Counselling (after hours) 1800 811 994
  • Poison Information Centre 13 11 26.

Who provides the service?

  • Youth Engagement Team (Cornerstone Youth Services) - Burnie
  • Youth Engagement Team (Cornerstone Youth Services) - Devonport
    03 6424 2144
  • Youth Engagement Team (Cornerstone Youth Services) - Launceston
    03 6335 3100
  • #Synergy (Life Without Barriers) - Hobart
    03 6232 8750 or 1800 2ENGAGE