Please note that the current coronavirus pandemic may affect the way these services are operating. Please contact the individual services for more information.

Psychosocial support for adults with a severe mental illness

What is available?

Primary Health Tasmania has commissioned a psychosocial support service for people with a severe mental illness and an associated level of psychosocial functional impairment.

This service comes under the National Psychosocial Support (NPS) Measure and is designed for people who are ineligible for the NDIS but would benefit from a level of specialised, less intensive psychosocial support linked to their goals and delivered at a time of need.

The NPS Measure service provides:

  • access to non-clinical psychosocial support services that complement clinical mental health and physical health services
  • interventions lasting up to six months for individuals referred from a primary care setting
  • guided activities that focus on building capacity and stability in areas such as social skills and friendships, family connections, educational and vocational goals, and more
  • goal-setting support.

Primary Health Tasmania has also commissioned an interface aimed at helping Tasmanians with a severe mental illness connect to the psychosocial support service that best meets their needs.

People can call the MyHorizons Question and Access Centre for information about the range of psychosocial support services available; advice about which service would be best for them, a family member or friend; and support in connecting to the service.

Who is eligible?

The NPS Measure service is available to people of all ages who:

  • have a diagnosed mental illness that is severe and episodic in nature
  • have an associated level of reduced psychosocial functional capacity as measured using the Life Skills Profile 16 (LSP-16).

The MyHorizons Question and Access Centre is available to anyone who wants to know more about psychosocial support services available to people with a severe mental illness. Anyone can call this telephone service, including family members, friends, carers, and other support people.

Where is it available?

Both services are available statewide.

The MyHorizons Question and Access Centre operates from 9am to 5pm, Monday to Friday (excluding public holidays). The number is 1800 290 666.

Who can make a referral?

Referrals to the NPS Measure service can be made by appropriate primary care providers including GPs, mental health nurses, psychiatrists, psychologists and mental health counsellors.

No referral is needed to access the MyHorizons Question and Access Centre.

How much does it cost?

This is an Australian Government-funded service that is provided free to eligible people.

I need help now. Where should I go?

Please note: Primary Health Tasmania does not deliver health services or crisis/emergency support. 

Your regular doctor should always be your first point of call if you need medical or mental health care.

  • In an emergency, call Triple 0 (000) for Ambulance, Fire or Police
  • For information about health services open at night, public holidays and weekends, go to: or call healthdirect Australia on 1800 022 222.

The following helplines are also available for urgent assistance:

  • Mental Health Services Helpline 1800 332 388
  • Lifeline Crisis Help 13 11 14
  • Kids Helpline 1800 551 800
  • Drug and Alcohol Counselling (after hours) 1800 811 994
  • Poison Information Centre 13 11 26.


Who provides the service?

  • Baptcare
    1800 290 666 or 6283 5700