Mental health – moderate to high complexity (adults)

What is available?

Primary Health Tasmania has commissioned Psychology CAFFE to deliver short-term psychological support to people of all ages living in the Burnie and Devonport areas.

Clients will have access to up to 24 individual sessions of care. Group sessions are also available for clients who may benefit from this approach.

The service aims to reduce clients’ psychological distress and improve their quality of life.

Who is eligible?

People with moderate to high complexity mental illness who report a K10+ assessment score above 25, or an SDQ of above 17 for parent-reported or above 20 for client-reported assessments.

People who have attempted (or are at risk of) suicide or self-harm are also eligible.

Where is it available?

This service is available in the Burnie, Devonport, Central Coast and Latrobe local government areas, as well as in Sheffield and Deloraine.

Clients outside these areas may instead be eligible for our commissioned mild to moderate psychological therapy services. Click here to find out more.

Primary Health Tasmania has also commissioned services for people with complex and severe mental illness. Click here to find out more.

Who can make a referral?

People will need to obtain a Mental Health Care Plan from their GP to access this service, or be referred by a psychiatrist or paediatrician.

What is the IAR level of care? (information for health professionals)

This is an Initial Assessment and Referral (IAR) Level of Care 3 (moderate intensity) and 4 (high intensity) service. More information about IAR is available here.  

How much does it cost?

There is no cost to clients to use this service.

I need help now. Where should I go?

Please note: Primary Health Tasmania does not deliver health services or crisis/emergency support. 

Your regular doctor should always be your first point of call if you need medical or mental health care.

  • In an emergency, call Triple 0 (000) for Ambulance, Fire or Police
  • For information about health services open at night, public holidays and weekends, go to: or call healthdirect Australia on 1800 022 222.

The following helplines are also available for urgent assistance:

  • Access Mental Health (Tasmanian Government) 1800 332 388
  • Lifeline Crisis Help 13 11 14
  • Kids Helpline 1800 551 800
  • Drug and Alcohol Counselling (after hours) 1800 811 994
  • Poison Information Centre 13 11 26.


Who provides the service?

  • Psychology CAFFE
    03 6426 3050