Please note that the current coronavirus pandemic may affect the way these services are operating. Please contact the individual services for more information.

Help to connect with psychosocial support (adults)

What is available?

Primary Health Tasmania has commissioned Baptcare to operate Mental Health TasConnect – a free and confidential phone line which aims to connect someone with a severe mental illness with the psychosocial support services that best meet their needs. This includes support from a peer worker if someone needs help applying for psychosocial access to the National Disability Insurance Scheme (NDIS). 

TasConnect can also be used by people who know someone with a severe mental illness – such as family members and friends. 

A trained professional can provide confidential information about the range of psychosocial support services available, including which service would best suit the person. If the caller is interested in using any of the services discussed, they can also get help in connecting to these services.

Primary Health Tasmania has also commissioned Baptcare to deliver a service to support adults living with a severe mental illness who need targeted help getting back on their feet, as part of the National Psychosocial Support (NPS) Measure. Read more here.

Who is eligible?

This service is available to anyone of any age who wants to know more about psychosocial support services for people with a severe mental illness. Anyone can call this telephone service, including family members, friends, carers, and other support people.

Where is it available?

This service is available statewide.

TasConnect operates from 9am to 5pm, Monday to Friday (excluding public holidays). The number is 1800 290 666.

This is not a crisis support line – for urgent support, contact the Mental Health Service Helpline on 1800 332 388 or Lifeline on 13 11 14. In an emergency contact 000.

Who can make a referral?

No referral is needed.

How much does it cost?

This service is funded by the Australian Government. There is no cost to people using it.

I need help now. Where should I go?

Please note: Primary Health Tasmania does not deliver health services or crisis/emergency support. 

Your regular doctor should always be your first point of call if you need medical or mental health care.

  • In an emergency, call Triple 0 (000) for Ambulance, Fire or Police
  • For information about health services open at night, public holidays and weekends, go to: or call healthdirect Australia on 1800 022 222.

The following helplines are also available for urgent assistance:

  • Mental Health Services Helpline 1800 332 388
  • Lifeline Crisis Help 13 11 14
  • Kids Helpline 1800 551 800
  • Drug and Alcohol Counselling (after hours) 1800 811 994
  • Poison Information Centre 13 11 26

Who provides the service?

  • Baptcare
    1800 290 666